"No (customer) voice left behind: Leveraging Gen AI to enhance customer feedback" - Powered by Amazon

Customer feedback is critical to business growth, but when it spans millions of voices across the globe, ensuring no one is left behind becomes a big challenge. How can businesses manage this seamlessly in the AI era? Amazon is leading the way with Percept, which leverages AI-driven language detection, translation, and sentiment analysis, to transform vast amounts of unstructured feedback into actionable insights in a matter of hours - regardless of language or format. In this session, discover how Percept works and how GenAI empowers businesses to build more inclusive, customer-centric experiences across diverse global markets.