FAQs
Where is SFF held?
Singapore EXPO, 1 Expo Dr, Singapore 486041
Halls 1 – 6 & Foyer 1 Level 2
How do I get to the venue?
Singapore EXPO is easily accessible via several modes of transport. The address is 1 Expo Drive, Singapore 486150. To find out how to get there, click here.
What time does SFF registration start?
6 November, Wednesday: 7:30am – 6:00pm
7 November, Thursday: 8:00am – 6:00pm
8 November, Friday: 8:00am – 5:30pm
What time can I access SFF Halls?
Passes with access to Premium Content, i.e. the gated stages (Delegate Pass, VIP, Executive Pass, Government, Academic, Speakers, StartUp, Students) :
6 November, Wednesday: 7:30am – 6:00pm
7 November, Thursday: 8:00am – 6:00pm
8 November, Friday: 8:00am – 6:00pm
Exhibitors: 7:30am – 6:30pm
Trade Visitors: 10:00am – 6:00pm
How do we register?
You may register at the following locations at Singapore EXPO, 1 Expo Dr, Singapore 486041:
• Registration Area, Level 1, Apex Gallery
• Hall 6, Level 1, near Expo MRT station
You may also register online before the Festival here: https://www.fintechfestival.sg/registration
How much does each pass type cost?
Individual Passes- Executive Pass: SGD 5,000
- Delegate Pass: SGD 1,350
- Startup Pass: SGD 650
- Government Pass: Complimentary
- Academic Pass: Complimentary
- Student Pass: Complimentary
- Trade Visitor Pass: Complimentary
Group Buy Passes
- 5-9 Delegate Passes: SGD 1,080 each
- 10 Delegate Passes and above: SGD 650 each
You can check out the access rights each pass gets you here:
https://www.fintechfestival.sg/registration
Can I still buy the delegate pass onsite?
If you are a trade visitor who would like to upgrade to a delegate pass, simply log into the My Experience portal to upgrade your
pass.
• To log in follow this link
• Your username is the email you registered with, and your confirmation number is your password (Tip: The no. printed above the QR code is your password)
Are there any privileges with the SFF pass?
Your SFF pass unlocks discounts with participating F&B partners at Boat Quay, complimentary experiences in Sentosa and exclusive offers from JEWEL Changi and more. Check out the full list here.
Which stages do I have access to?
Executive / Delegate / Government / Academic / Media /
Student/ Start Up / Speakers / VIP Pass Holders:
1. Festival Stage – Hall 1
2. FutureMatters Stage – Hall 2
3. Technology Stage - Hall 3
4. Founders Stage - Hall 4
5. Talent Stage - Hall 4
6. Regulation Stage - Hall 5
7. ESG Stage - Hall 5
Trade Visitor Pass Holders:
1. Talent Stage - Hall 4
2. Regulation Stage - Hall 5
3. ESG Stage - Hall 5
I would like to upgrade my badge or purchase a top-up, how do I do this?
You can upgrade your badge by logging onto your My Experience portal.
- Follow the link in your registration email: sff2024-myexperience.personatech.com/login
- Your username is the email you registered with and your confirmation number is your password (Tip: The no. printed above the QR code is your password)
- Select Upgrade Ticket on the left bar and make your purchase
- Top-up options available are visible in the login
Where can I collect my badge?
You may collect your badge at the following locations:
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Singapore EXPO, Registration Area, Level 1, Apex Gallery
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Registration Opening Hours:
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Singapore EXPO Hall 6, Level 1, near Expo MRT station
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JW Marriott Hotel Singapore South Beach, South Beach Tower, 30 Beach Road, Nicoll Hwy, 189763 (Applicable for all pass holders except Exhibitor)
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Pre-Collection Period:
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What do I need to collect my badge?
You need the confirmation email you received after registration containing your QR code and confirmation ID to collect your badge.
I have lost/forgot to bring my confirmation email. How do I collect my badge?
Approach the registration help desk at any of the badge collection points and inform the registration personnel that you do not have your confirmation email. Provide them your name and email address used to register, and they will assist you.
Is re-admission allowed on days of the exhibition?
Re-admission is allowed for all registered visitors who have collected their SFF pass, across all days (6 - 8 November) of the exhibition. Just keep your pass till the last day and drop them off at the recycling bins.
Are passes transferable? Can passes be replaced?
Passes are non-transferable and have to be worn at all times.
There is a non-refundable SGD 25 (subject to 9% GST) fee to replace badges and/or badge holders.
Note: Substitution requests for paid passes are subject to the organisers’ approval. No refunds shall be made for cancellations and/or non-attendance.
Are there any Luggage Storage facilities?
Yes, storage is available at Apex Gallery and Hall 6 Registration area. Kindly note that complimentary storage is only for Speakers and Executive Pass holders.
For other attendees, storage is available at S$10 per piece, on a first-come, first-served basis.
Storage hours are from 7:30 AM to 6:00 PM daily.
Please collect your luggage by 6:15 PM
Are there hydration points at the event?
There are close to 30 hydration points all around the halls - beside the Info Kiosks between halls, and at all lounges and
stages. You are encouraged to use your own water bottle.
Will security checks be conducted at the event?
Yes. Random bag checks will be conducted by our Security Officers. Visitors are advised to travel light to expedite security checks.
Are there any items which are not allowed to be brought into the event?
Firearms, explosives, drones, personal mobility devices, large chains, sharp items, and more.
Note: The organiser will have the final say on items not listed above. The decision is final and absolute. All participants are advised to bring along personal identification as security checks may be carried out at the Organisers’ discretion.
Is there an age restriction to participating in the event?
SFF is open to registered trade visitors and professionals who are 16 years old and above.
Is there a dress code?
The dress code for SFF is business or smart casual. You may be doing plenty of walking in and around the halls, so come in your comfortable walking shoes.
Where can I find the F&B Zones?
Hall 2, 3, 5 & 6
What type of food is being served at the F&B Zones?
Hall 2: Asian (Halal)
Hall 3: Western (Halal)
Hall 5: Indian (Halal)
Hall 6: Asian (Non-Halal)
All zones will served a standard menu and a vegan/vegetarian menu
Which pass types have access to the F&B Zones?
The F&B Zones are accessible to the following pass types:
• Executive Pass
• Speakers Pass
• Delegate Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass
Can I collect food from F&B Zone on behalf of my colleagues?
No, as we would like to ensure there is enough food for all delegates, food collection will be reflected when your badge is scanned regardless of which zone you have collected from.
Are there other F&B options?
There are also a variety of paid F&B options in the EXPO and around the vicinity, such as the SFF Cafés in Halls 4 & 6; as well
as the following:
1. Foyer 1, Level 2: Joe & Dough, The Local Café
2. Front of Hall 3: Tag
3. Front of Hall 5: MarketPlace (with multiple stalls)
4. Foyer 2, Level 1: Joe & Dough, Subway, The Local Café
5. Linked by the underpass of the MRT Station, you can go to Changi City Point or the nearby office buildings for a variety of eating places.
Is there a place for exhibitors to sit and have lunch?
Hall 6 has an area set aside (opposite SFF Café) for exhibitors to have their meals.
What is SFF MeetUp?
SFF MeetUp is SFF’s new meetings programme featuring 20-minute double-opt-in 1:1 meetings powered by industry leading technology. Participants will meet simultaneously in the dedicated MeetUp area in a speed-dating format.
How do I join the MeetUp
programme?
Attendees must have registered and completed their SFF MeetUp profile by 17 October to participate in SFF MeetUp.
Where is SFF MeetUp going to happen?
In Hall 6 MeetUp Zone.
When will SFF MeetUp take place?
6 & 7 Nov
Session 1: 12:30pm - 2:30pm
Session 2: 3:30pm – 5:30pm
8 Nov
Session 1: 12pm – 2pm
I missed the deadline for MeetUp. How can I still set meetings?
The SG FinTech Festival app includes an in-app chat function, which allows you to connect directly with other attendees and set meetings with them.
How can I find out who else is attending SFF MeetUp or the larger Festival?
The mobile app lets you find companies, booth information and other attendees with whom you can open chats with.
Who can I approach if I have a problem with my MeetUp schedule or need
other assistance?
There is an SFF MeetUp concierge situated within the MeetUp Zone, you may seek assistance there.
Is there an event app?
Yes, you can download ‘SG Fintech Festival’ which is available from both Apple and Play Store.
How do I log into my account?
The login details:
• Username: (Email Address individual registered with)
• Password: Confirmation Number (You can find it in your confirmation email)
• Tip: The no. printed above the QR code is your password
If I want to set a meeting or reach out to an attendee, is there a way to do it?
The SG FinTech Festival app includes an in-app chat function, which allows you to connect directly with other attendees and
continue networking throughout the event.
Where can I find the list of exhibiting companies?
Apart from the app, the list can be accessed here:
https://www.fintechfestival.sg/exhibitors
Where can I find the list of attendees?
Apart from the app, you can see the list of attending organisations here:
https://www.fintechfestival.sg/attendingorganisations
How do I find the booth number of an exhibitor or company participating?
You can use the SG FinTech Festival app, select “Exhibitors & Sponsors” and type in the name of the exhibitor or company you’re looking for.
How do I find the exact location of a booth number or exhibitor in the halls?
You can use the SG FinTech Festival app, select “Map” and type in the booth number or name of the exhibitor or company you’re looking for. The map will show you the hall that the booth is located in and where you need to go.
What type of side events are there in EXPO?
There are several side events happening at the meeting rooms on level 2, such as demo-days, hack-a-thons and workshops.
There are also open networking sessions organised by exhibitors at their booths.
Who can attend these
side events?
There are both invite-only and free-for-all side events.
The list and locations can be found here:
https://www.fintechfestival.sg/side-events
What is SFF Dinner?
It is a networking dinner event on the evening of 5th November for the Festival’s guests and VIPs.
Who can attend SFF Dinner?
Executive Pass Holders, selected speakers and VIPs. By invitation only.
What is SFF After Hours?
It is a networking happy hour event happening in Boat Quay.
When is SFF After Hours?
6 Nov, 7pm to 10pm
Who can attend SFF After
Hours?
Festival pass holders with access to SFF After Hours include:
• Delegate Pass
• Executive Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass
You still have time to get your SFF pass!
Is there any way for me to attend SFF After Hours as a trade visitor or exhibitor?
Top-ups are available at SGD 150. Simply log into your MyExperience portal and purchase the top-up for SFF After Hours.
How many bars are involved in SFF After Hours?
26 bars are participating in SFF After Hours.
You can find the full list here:
https://www.fintechfestival.sg/sff-after-hours
What do I need to bring to be able to attend SFF After Hours?
Your SFF pass that reflects After Hours access:
• Delegate Pass
• Executive Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass
You will need to show your SFF pass at one of the 3 counters at Boat Quay for a wrist tag which you will need to wear throughout to get your free drinks.
When is SFF 2025 and where will it be held?
12 – 14 Nov 2025, Singapore EXPO
How do I ensure I receive information on the event?
All registered attendees will receive regular update of the event unless you opt out.
Is there a discount if I purchase the delegate pass in advance?
We are running a Super Early Bird registration at S$499. Please register at https://bit.ly/3YvsqF
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