Nimish Panchmatia is DBS Bank's Chief Data & Transformation Officer, leading the bank's digital, data, and cultural transformation. With over 20 years of experience, he spearheads strategic initiatives that drive customer and employee value from AI and Data, Innovation, Agile at Scale or Managing through Journeys, Customer Experience, Future of Work, amongst others.
Most recently, one of his key mandates has been to helm the bank-wide implementation of Generative AI. Leading to the launch of over 20 use cases, including ‘DBS-GPT’, an employee-facing version of ChatGPT & CSO Assistant, a Gen AI-powered virtual assistant to support DBS Customer Service Officers.
Prior to this, Nimish has also served as the Head of GTS Hong Kong where he was responsible for the bank’s Corporate Cash, Trade and Custody business, as well the CIO and Head of T&O for Hong Kong and China, where he oversaw Technology, Operations and Corporate functions.
Prior to joining DBS in 2010, Nimish worked for DHL Express for 10 years in various roles, including VP of Customer Service & Experience for Asia Pacific.
He chairs the Institute of Banking and Finance (IBF) Future-Enabled Skills Work Group.
