Senior Manager, Software Development, Digital Payments & Emerging Markets, Amazon
Partha is a Senior Software Engineering Manager at Amazon with 19 years of industry experience leading cross-functional organizations. Over the years, he has played a pivotal role in designing and building software products across diverse domains, including payments, logistics, insurance, and government sectors. In his current role at Amazon, he heads the engineering org for payments in emerging market stores like Mexico and Brazil, providing affordable payment solutions and ensuring seamless payment experiences for millions of customers.
He is passionate about adopting new technologies like Generative AI and Blockchain to create innovative, customer-centric solutions. With a strong focus on leveraging cutting-edge technologies to drive impactful results, he constantly explores new ways to enhance Amazon's payments systems and deliver value to underserved markets. His deep expertise and leadership continue to shape the future of payments & Fintech at Amazon, making complex systems efficient and user-friendly.
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Customer feedback is critical to business growth, but when it spans millions of voices across the globe, ensuring no one is left behind becomes a big challenge. How can businesses manage this seamlessly in the AI era? Amazon is leading the way with Percept, which leverages AI-driven language detection, translation, and sentiment analysis, to transform vast amounts of unstructured feedback into actionable insights in a matter of hours - regardless of language or format. In this session, discover how Percept works and how GenAI empowers businesses to build more inclusive, customer-centric experiences across diverse global markets.
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