Exhibitor

(SizeLimitingPyMap: {booth=6A29, company_name=FANO LABS LIMITED, content=Founded in 2015, Fano is a language AI company specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies. Our globally applicable but Asia-focused models are specifically built to mimic the nuances of real human interaction, able to most accurately support local languages, intonations, dialects and unpredictable conversational structures. With Fano, our clients are driving enterprise performance with enhanced customer service, compliance and risk management., country=Hong Kong, exhibition_category=Exhibitor, hs_createdate=1730463554645, hs_lastmodifieddate=1731569155590, hs_object_id=19189831803, hs_object_source=INTEGRATION, hs_object_source_detail_1=OEM Integration, hs_object_source_id=1940923, hs_object_source_label=INTEGRATION, hs_pipeline=102713672, hs_pipeline_stage=186575225, hs_updated_by_user_id=68932678, hs_was_imported=true, id=19189831803, individual_page_type=[Exhibitor], logo_image_url=https://24345494.fs1.hubspotusercontent-na1.net/hubfs/24345494/SFF%202023/Sponsor-Exhibitor/sff%20logo%20-%20400x200px20241014_102940-Nov-01-2024-12-19-15-5244-PM.png, product_and_service=[AI & Machine Learning, RegTech], product_and_service_v2=[AI_Machine_Learning, RegTech], product_and_services_oem_data=AI & Machine Learning; RegTech, product_name_1=AI Interaction Analytics System Callinter for Sales Compliance, product_shortcut_1=Fano’s AI Interaction Analytics System Callinter uses language AI technologies to empower contact centers to analyze their customer interactions and specialize in analyzing call recordings in multilingual and mixed language settings. Callinter can be applied to: - Automatic Quality Management (AQM): evaluate how customer service staffs interact with customers and determine a customer service performance score/ - Business Insights Discovery: classify different call natures, the reason for calling, customers’ interests, hot topics, and long calls. Callinter can provide the distributions of these interactions and indicates customers' satisfaction levels. Based on these business insights, enterprises can come up with better ways to enhance service quality, reduce potential customer churn, and implement proper customer retention strategies. - Sales compliance: analyze enterprises’ audio, and automatically flag recordings that might contain mistakes, misconduct, mis-selling practices; or instances that do not comply with the legal selling procedures – from risk assessment, and risk disclosure to T&C read-out., record_type=[Exhibitor], sff_path=fano, sff_sponsor_and_exhibitor_name=FANO LABS LIMITED, sort_type=F, status=Active, unique_reference_number=EX10468, website=https://www.fano.ai/, zone=ESG Zone}) AI Interaction Analytics System Callinter for Sales Compliance Fano’s AI Interaction Analytics System Callinter uses language AI technologies to empower contact centers to analyze their customer interactions and specialize in analyzing call recordings in multilingual and mixed language settings. Callinter can be applied to: - Automatic Quality Management (AQM): evaluate how customer service staffs interact with customers and determine a customer service performance score/ - Business Insights Discovery: classify different call natures, the reason for calling, customers’ interests, hot topics, and long calls. Callinter can provide the distributions of these interactions and indicates customers' satisfaction levels. Based on these business insights, enterprises can come up with better ways to enhance service quality, reduce potential customer churn, and implement proper customer retention strategies. - Sales compliance: analyze enterprises’ audio, and automatically flag recordings that might contain mistakes, misconduct, mis-selling practices; or instances that do not comply with the legal selling procedures – from risk assessment, and risk disclosure to T&C read-out.